Privacy Policy

Shopify API data

Seto Fulfillment Alerts processes the Shopify store, order, product, location, and fulfillment order data needed to route fulfillment work to the merchant's configured Slack channels and Google Sheets tabs.

The app uses the Shopify Admin API for this data. It does not intentionally store customer email, phone, billing address, shipping address, or payment data unless the product changes to require it.

Merchant-provided data

Merchants provide fulfillment location mappings, Slack channel selections, Google spreadsheet and tab selections, routing settings, and support details when they contact us. The app also generates operational logs for webhook delivery, routing jobs, retries, mapping issues, and support investigations.

Customer tracking

The app does not drop storefront cookies, run storefront pixels, or track how buyers browse a merchant's Online Store. It processes customer-related order and fulfillment data only when that data is included in Shopify records needed to route fulfillment work.

Connected services

Merchants can connect Slack and Google Sheets. The app stores integration identifiers and tokens needed to post Slack messages and write Google Sheets rows for the merchant's fulfillment workflows.

How information is used

• Route fulfillment orders to mapped locations and teams.
• Write operational updates to Slack and Google Sheets.
• Track routing jobs, retryable failures, and mapping issues.
• Maintain app security, support, and audit records.

Subprocessors

Seto Fulfillment Alerts uses Shopify for app installation, embedded app access, and billing; Supabase for Postgres database hosting and job storage; Slack for merchant-selected notifications; and Google Sheets for merchant-selected spreadsheet updates. These services may process data outside of your country depending on their infrastructure and the merchant's account settings.

Retention and deletion

Completed webhook and job records are normally removed after 30 days. Failed routing jobs and inactive routing records may be kept for up to 90 days, and blocked jobs or active delivery references for up to 180 days so merchants can diagnose and replay work. Billing usage and completed privacy-request records may be kept for up to one year for billing, compliance, and audit purposes.

Integration tokens and active routing settings are retained while the app is installed. Uninstall and Shopify redaction webhooks remove store credentials and app-owned store data, subject to any records that must temporarily remain for security, billing, or legal obligations. Shopify's customers/data_request, customers/redact, and shop/redact webhooks are handled by the production app. Customer access requests are tracked and completed through a reviewed operator process.

Data rights

Merchants or authorized requestors can contact us to request access, correction, deletion, or restriction of personal data processed by the app. We may need to verify the request and coordinate with the merchant or Shopify before completing it.

Contact

Seto Studios operates Seto Fulfillment Alerts. For privacy questions or data requests, contact info@setostudios.com.